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18 answers, written by the people who run the rails.
All
18
M-Pesa
4
Converting
5
Verification
3
Security
2
18 answers
01
M-Pesa took my money but my conversion has not moved. What now?
02
What is Koya?
03
How long does a conversion take?
04
How do I convert KES to BTC?
05
Why did the rate change before I confirmed?
06
What does Koya charge?
07
Where does my Bitcoin go? Does Koya hold it for me?
08
I sent Bitcoin to the wrong address. Can you reverse it?
09
What are my limits, and how do I raise them?
10
My identity check was declined. What do I do?
11
What happens to my ID document?
12
How do I keep my Koya account secure?
13
Someone claiming to be Koya asked for my PIN. Is that real?
14
What is the reference on my conversion for?
15
My conversion says it could not be delivered. Where is my money?
16
My conversion expired before I paid. Was I charged?
17
Can I pay from a different person's M-Pesa number?
18
The app says conversions are paused. What does that mean?