Risk Disclosure

Koya lets you convert Kenyan Shillings (KES) funded via M-Pesa into Bitcoin and other digital assets. Digital assets carry real risks. Please read this disclosure carefully before you convert. Only convert money you can afford to lose.

This disclosure is provided by Koya Labs Ltd, registered in Kenya ("Koya", "we"). It is not financial, investment, legal, or tax advice.

1. Price volatility

The value of Bitcoin and other digital assets can rise or fall sharply and without warning. The value of what you receive can drop significantly (including to a fraction of what you paid) in a short time. Past performance is not a guide to future value. You may lose money.

2. Conversions and transfers are irreversible

Once a conversion is confirmed and a digital-asset transfer is completed on the blockchain, it generally cannot be reversed, cancelled, or refunded. If a withdrawal is sent to an incorrect or incompatible wallet address, the funds may be permanently lost and cannot be recovered by Koya or anyone else. Check every address and amount before you confirm.

3. Rates and timing

Rates shown before you confirm are indicative and can move with the market. The rate that applies is the one confirmed at the point of execution. Conversions are not instant, funds move once your M-Pesa payment confirms and the conversion executes, which can take time during network congestion or M-Pesa delays. A quote may expire and re-price before you confirm.

4. Not a bank deposit

Koya is not a bank. Balances and digital assets held through Koya are not bank deposits and are not protected by the Kenya Deposit Insurance Corporation (KDIC) or any deposit-protection scheme.

5. Regulatory environment

The regulatory treatment of digital assets in Kenya is evolving and may change. Future laws, regulations, or guidance from regulators could affect the availability, cost, tax treatment, or legality of converting, holding, or transferring digital assets, including services Koya is able to offer.

6. Custody and security

Digital assets are held through third-party institutional custody arrangements and protected by security controls. However, no system is completely secure. Risks include theft, loss of keys, technical failure, and service-provider failure. Never share your sign-in link, one-time codes, or account credentials, Koya will never ask for them. Because transfers are irreversible, funds lost to a scam or unauthorised access generally cannot be recovered.

7. Taxes

You are responsible for determining and paying any taxes that apply to your digital-asset transactions, which may include taxes specific to digital assets in Kenya. Consider seeking independent tax advice.

8. Eligibility and limits

Access may require identity verification (KYC). Guest conversions are subject to limits (currently KES 100,000 per day). We may decline or limit any transaction where required by law, our risk controls, or our Terms.

9. No advice; your decision

Koya does not provide investment, financial, or tax advice and does not recommend any digital asset. Decisions to convert, hold, or transfer digital assets are yours alone. Do your own research and only convert what you can afford to lose.

For more detail on how the service works and your obligations, see our Terms of Service and Privacy Policy.